Kelly Woodruff
About Kelly Woodruff
Kelly Woodruff is a Senior Manager of Voice of the Customer at Klaviyo, where she has worked since 2024. She has a diverse background in customer insights and market research, with previous roles at companies such as Rapid7 and athenahealth.
Work at Klaviyo
Kelly Woodruff currently serves as the Senior Manager of Voice of the Customer at Klaviyo, a position she has held since 2024. She has over three years of experience in a similar role at Klaviyo, having previously worked as the Manager of Voice of the Customer from 2021 to 2024. Her work focuses on understanding customer feedback and insights to enhance the overall customer experience. She operates from the San Francisco Bay Area.
Education and Expertise
Kelly Woodruff studied at Tufts University, where she graduated magna cum laude with a Bachelor's Degree in Quantitative Economics and a Minor in Dance. She also studied Business Administration, Finance, and Spanish at Universidad Carlos III de Madrid. Her educational background provides her with a strong foundation in both analytical and communication skills, which are essential in her current role.
Background
Kelly Woodruff has a diverse professional background in customer insights and market research. She began her career as a Student Assistant at Tufts University and has held various roles, including Development Intern at Pioneer Institute for Public Policy Research and Business Development Intern at Generation Adidas International. She has also worked as a Market Research Intern at Grail Insights and has experience in revenue cycle management and strategy consulting.
Previous Experience
Before her current role at Klaviyo, Kelly Woodruff worked at Rapid7 as a Senior Customer Data Strategist from 2019 to 2021. She also held positions at athenahealth, where she served as a Revenue Cycle Management Operations Associate and later as a Voice of Customer Senior Associate. Her experience spans across different sectors, enhancing her expertise in customer data and insights.
Internships and Early Career
Kelly Woodruff gained valuable experience through various internships early in her career. In 2014, she worked as a Market Research Intern at Grail Insights and as a Business Development Intern at Generation Adidas International. She also served as an Undergraduate Research Assistant at Tufts University, contributing to her understanding of research methodologies and data analysis.