Kelsey Galayda
About Kelsey Galayda
Kelsey Galayda is the Manager of Customer Success at Klaviyo, where she has worked since 2021. She holds a Bachelor's degree in Communications from Western Illinois University and oversees a team of 10 Enterprise Customer Success Managers while focusing on escalation management and customer advocacy.
Work at Klaviyo
Kelsey Galayda serves as the Manager of Customer Success at Klaviyo, a position she has held since 2021. In this role, she is responsible for overseeing escalation management within the customer success team. Kelsey develops and executes a comprehensive customer success framework aimed at enhancing client satisfaction and retention. She directly manages a team of 10 Enterprise Customer Success Managers, ensuring they have the support and resources needed to succeed.
Education and Expertise
Kelsey Galayda earned her Bachelor's degree in Communications from Western Illinois University, where she studied from 2005 to 2009. This educational background provides her with a strong foundation in effective communication, which is essential in her role in customer success. Her expertise includes advocacy for customers through cross-functional collaboration, ensuring their needs are met across various departments.
Background
Kelsey Galayda has a background in customer success management, with a focus on escalation management and team leadership. Her experience includes working closely with customers to address their concerns and improve their overall experience. Kelsey emphasizes the importance of collaboration within her team and across the organization to advocate for customer needs.
Achievements
In her role at Klaviyo, Kelsey Galayda has made significant contributions to the development of a best-in-class customer success framework. She provides actionable feedback and guidance to her team, which helps in the professional development of her colleagues. Her leadership has been instrumental in fostering a culture of continuous improvement within the customer success team.