Kelsey Otley
About Kelsey Otley
Kelsey Otley is a Senior Onboarding Specialist at Klaviyo, where she focuses on helping customers maximize the platform's capabilities. She has a background in Global Studies and extensive experience in onboarding and customer support roles across various organizations.
Work at Klaviyo
Kelsey Otley currently serves as a Senior Onboarding Specialist at Klaviyo, a position she has held since 2023. In this role, she focuses on ensuring that customers effectively utilize Klaviyo's platform capabilities to achieve significant results. Her expertise in deliverability best practices and email marketing positions her as a valuable resource for clients looking to enhance their email marketing strategies. Prior to her current role, she worked as an Onboarding Specialist at Klaviyo from 2021 to 2023.
Education and Expertise
Kelsey Otley earned a Bachelor's degree from Colby College, majoring in Global Studies and minoring in Anthropology and Economics. She also studied Spanish Language and Literature at Universidad de Sevilla. Her educational background supports her professional expertise in customer onboarding and email marketing, particularly in deliverability best practices.
Background
Before joining Klaviyo, Kelsey Otley held several positions that contributed to her professional development. She worked at Madwire® as a Senior Advanced Onboarding Consultant for six months in 2021 and briefly served as the Lead Advanced Onboarding Manager. Additionally, she was a Digital Project Manager at Madwire® from 2020 to 2021. Earlier in her career, she worked as a Teaching Assistant in Financial Accounting at Colby College for eight months in 2019.
Commitment to Customer Success
Kelsey Otley demonstrates a strong commitment to customer success and excellence in her roles. She provides exceptional service and support to customers, ensuring they receive the guidance needed to maximize their use of Klaviyo's platform. Her focus on customer outcomes reflects her dedication to helping clients achieve their marketing goals.