Kevin Flanagan
About Kevin Flanagan
Kevin Flanagan serves as the Director of Customer Success for Enterprise and Mid Market at Klaviyo, a position he has held since 2023. He has extensive experience in customer success roles, having progressed through various positions at Klaviyo and previously working at Localytics and Wayfair.
Work at Klaviyo
Kevin Flanagan currently serves as the Director of Customer Success, Enterprise & Mid Market at Klaviyo, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and success for enterprise and mid-market clients. Prior to this, he worked at Klaviyo in various capacities, including Senior Manager of Customer Success from 2021 to 2023 and Manager of Customer Success from 2020 to 2021. His tenure at Klaviyo spans over three years, during which he has contributed to the company's customer success strategies.
Previous Experience
Before joining Klaviyo, Kevin Flanagan held multiple roles in customer success and analytics. He worked at Localytics as Director of Consulting Services from 2018 to 2019 and as Customer Success Manager from 2016 to 2017. He also served as Team Lead for Customer Success Management at Localytics from 2017 to 2018. Earlier in his career, he was a Strategic Merchandising Analyst at Wayfair for nine months in 2012 and a Sales and Marketing Specialist at Smartleaf for five months in 2013.
Education and Expertise
Kevin Flanagan earned a Bachelor of Science Degree in Business Administration, with a focus on Management Information Systems and Marketing, from Northeastern University. He also studied at ESIC Business & Marketing School, further enhancing his expertise in business and marketing strategies. His educational background supports his roles in customer success and management.
Career Progression
Kevin Flanagan's career reflects a steady progression in customer success and management roles. He began his journey in customer success at Localytics, where he developed his skills in managing client relationships and consulting services. His experience at Klaviyo further solidified his expertise in customer success, allowing him to take on leadership roles that cater to enterprise and mid-market clients. His diverse background in analytics and marketing complements his current responsibilities.