Kim Flenniken
About Kim Flenniken
Kim Flenniken serves as the Director of Professional Services at Klaviyo, a position she has held since 2024. With a background in education and various roles in client success and engagement management, she has accumulated extensive experience in the technology and education sectors.
Current Role at Klaviyo
Kim Flenniken serves as the Director of Professional Services at Klaviyo, a position she has held since 2024. In this role, she is responsible for overseeing professional service initiatives and ensuring client satisfaction. Her extensive experience in client engagement and onboarding contributes to her effectiveness in this position.
Previous Experience in Client Success
Prior to her current role, Kim worked at BrightBytes as a Client Success Partner from 2014 to 2017. In this capacity, she focused on enhancing client relationships and ensuring successful implementation of educational solutions. Her experience in client success roles has shaped her approach to service delivery.
Background in Education
Kim Flenniken has a background in education, having worked as an English Teacher for 8th grade at Peoria Unified School District from 1998 to 2000. This experience provided her with foundational skills in teaching and curriculum development, which she later applied in her professional services roles.
Career Progression in Professional Services
Kim's career includes significant roles in professional services and client engagement. She was a Senior Manager for Customer Onboarding at Klaviyo from 2021 to 2024 and transitioned to a Senior Manager in Implementation Consulting for one month in 2024. Additionally, she held various positions at Bazaarvoice, including Senior Global Engagement Manager and Manager of Engagement Services.
Educational Background
Kim Flenniken earned her Bachelor of Arts (B.A.) in Liberal Studies from Biola University. Her studies focused on English and Education, equipping her with the knowledge and skills necessary for her career in both education and professional services.