Kirsten (Harris) Mc Kinnon
About Kirsten (Harris) Mc Kinnon
Kirsten (Harris) Mc Kinnon is a Senior Customer Success Manager for Major Accounts at Klaviyo, with a diverse background in customer success and admissions roles across various companies. She has accumulated significant experience in the Greater Boston Area and holds a Bachelor of Arts in Psychology from the University of New Hampshire.
Work at Klaviyo
Kirsten Mc Kinnon currently holds the position of Senior Customer Success Manager for Major Accounts at Klaviyo. She has been with the company since 2022, contributing to the management and success of key client relationships. In her role, she focuses on ensuring customer satisfaction and driving value from Klaviyo's marketing automation platform.
Previous Experience in Customer Success
Before joining Klaviyo, Kirsten Mc Kinnon accumulated extensive experience in customer success roles. She worked at Fuze as a Senior Enterprise Customer Success Manager from 2019 to 2022, where she managed enterprise-level accounts. Prior to that, she served as an Enterprise Customer Success Manager at SmartBear Software, holding various roles from 2017 to 2019, including Team Lead.
Early Career Background
Kirsten Mc Kinnon's early career included a variety of roles in customer service and recruitment. She worked as a Senior Admissions Representative at Corinthian Colleges, Inc. from 2011 to 2014. She transitioned to the staffing industry as a Staffing Consultant at Daniel Roberts from 2015 to 2016 and later held a position in talent acquisition at Rapid7 from 2016 to 2017.
Education and Expertise
Kirsten Mc Kinnon earned her Bachelor of Arts degree in Psychology from the University of New Hampshire, where she studied from 2006 to 2010. Her educational background provides her with a strong foundation in understanding client needs and behaviors, which is essential in her customer success roles.