Kristina Radosevic
About Kristina Radosevic
Kristina Radosevic serves as the Senior Manager of Customer Success APAC at Klaviyo, where she emphasizes strategic improvement and customer retention. With extensive experience in customer success and project management across various companies, she has played a significant role in growing a SaaS company from 4 to 75 employees across five countries.
Work at Klaviyo
Currently, Kristina Radosevic serves as the Senior Manager of Customer Success APAC at Klaviyo, a position she has held since 2022. Based in Sydney, New South Wales, Australia, she is responsible for overseeing customer success initiatives across the Asia-Pacific region. Her role involves strategic planning for growth and ensuring successful implementation of business processes that enhance customer retention. Kristina's focus on guiding multi-disciplinary teams allows her to effectively manage projects from initial contact through to final delivery.
Previous Experience in Customer Success
Before joining Klaviyo, Kristina Radosevic worked at Tealium as the Manager of Customer Success Delivery for the Asia-Pacific Japan (APJ) region from 2019 to 2022. Prior to that, she held the position of Senior Customer Success Manager at Tealium from 2017 to 2018. Her experience in customer success also includes a role as Senior Customer Success Manager and Production Lead at Ultradata from 2015 to 2016, and as Marketing Project Manager at Ultradata from 2013 to 2014.
Background in Operations and Management
Kristina Radosevic has a diverse background in operations and management. She worked at Service Integrity Mystery Shopping from 2006 to 2013, where she held the roles of Account Manager and Operations Manager. This experience contributed to her expertise in maintaining budgets, timelines, and relationships during project execution. Her ability to challenge clients and teams to improve continuously is rooted in her extensive operational experience.
Education and Expertise
Kristina Radosevic completed her education at Keira Technology High School, where she studied from 1999 to 2004. Her educational background laid the foundation for her career in customer success and strategic planning. Kristina specializes in building cross-cultural business relationships and developing processes that ensure effective project delivery and customer satisfaction.
Achievements in Business Growth
Kristina Radosevic played a significant role in expanding a SaaS company from a small team of 4 to 75 employees across 5 countries. Her strategic thinking and focus on continuous improvement have been instrumental in driving business growth and enhancing customer success across her various roles.