Ksenia B.
About Ksenia B.
Ksenia B. is the Manager of Customer Support at Klaviyo, where she has worked since 2019. With a background in account management and project management, she has developed training programs and implemented strategies to enhance customer satisfaction.
Work at Klaviyo
Ksenia B. has served as the Manager of Customer Support at Klaviyo since 2019. In this role, she has developed a training program for new customer support representatives and implemented strategies that improved customer satisfaction scores. Her contributions have helped shape the customer support experience at Klaviyo, a company known for its email marketing and automation solutions. Ksenia's leadership in customer support has been recognized through her participation in industry conferences, where she has engaged in panel discussions on best practices.
Previous Experience
Before joining Klaviyo, Ksenia B. held various positions in customer service and account management. She worked as a Digital Account Manager at Boston.com from 2009 to 2012 and as a Project Manager at QuickPivot from 2012 to 2018. Additionally, she served as a Client Services Supervisor at AdPerfect for one year and as a Premier Accounts Analyst at Granite Telecommunications for eight months. This diverse background has equipped her with a comprehensive understanding of customer needs and service delivery.
Education and Expertise
Ksenia B. has pursued extensive education to enhance her professional skills. She studied Economics at the Isenberg School of Management, UMass Amherst, from 2004 to 2006. She later attended Harvard Business School Online, where she earned a Certificate in Leadership Principles in 2021. Additionally, she completed a course on Unconscious Bias at Cornell University and FranklinCovey, achieving certifications in both. These educational experiences contribute to her expertise in leadership and customer support.
Contributions to the Industry
Ksenia B. has made significant contributions to the customer support industry. She developed a training program aimed at enhancing the skills of new customer support representatives at Klaviyo. Ksenia also contributed to a white paper focused on enhancing customer experience through technology. Her involvement in panel discussions at major industry conferences highlights her commitment to sharing knowledge and best practices in customer support.
Community Engagement
Ksenia B. actively engages with her community by volunteering as a mentor for aspiring customer support professionals. Through a local community program, she provides guidance and support to individuals looking to enter the customer service field. This mentorship reflects her dedication to fostering the next generation of customer support experts.