Lucina Kress Rowe
About Lucina Kress Rowe
Lucina Kress Rowe serves as the Senior Customer Success Manager MM+ at Klaviyo, where she has worked since 2018. She holds a Master of Science in Marketing from The Johns Hopkins University and has a diverse professional background in customer success and account management.
Work at Klaviyo
Lucina Kress Rowe has been employed at Klaviyo since 2018, initially serving as a Customer Success Manager. In 2022, she advanced to the role of Senior Customer Success Manager MM+, where she continues to operate in Boston, Massachusetts. Her responsibilities include managing customer relationships and ensuring client satisfaction with Klaviyo's marketing automation platform.
Education and Expertise
Lucina Kress Rowe holds a Master of Science (MS) in Marketing from The Johns Hopkins University - Carey Business School, where she focused on Market Research and Consumer Behavior from 2013 to 2015. She also earned a Bachelor of Arts (B.A.) in Spanish Language and Literature from the University of Arizona, studying from 2003 to 2006. Additionally, she attended Creighton University for one year in 2002-2003.
Background
Before joining Klaviyo, Lucina Kress Rowe worked at O.C. Tanner as an Account Development Manager from 2015 to 2018, focusing on client development in the New England North region. She also held the position of Digital Account Executive at The Lukens Company from 2013 to 2015 in Arlington, VA. Earlier in her career, she served as Deputy Director of Coalitions - Hispanic Outreach for Romney for President in 2012.
Professional Experience
Lucina Kress Rowe has accumulated diverse professional experience across various roles. At O.C. Tanner, she developed client relationships and managed account strategies. Her role at The Lukens Company involved digital account management, enhancing her skills in client engagement. Her brief tenure with Romney for President provided her with insights into coalition building and outreach strategies.