Marissa Petteruti
About Marissa Petteruti
Marissa Petteruti is a Senior Manager of Product and Developer Documentation at Klaviyo, where she oversees content creation for the Help Center and Developer Portal. She has a background in customer education and technical writing, with previous roles at Klaviyo and other organizations.
Current Role at Klaviyo
Marissa Petteruti serves as the Senior Manager of Product & Developer Documentation at Klaviyo, a position she has held since 2022. In this role, she oversees the creation of content for both the Help Center and Developer Portal. Her responsibilities include managing documentation that supports product users and developers, ensuring that the information is clear and accessible.
Previous Experience at Klaviyo
Prior to her current role, Marissa worked at Klaviyo in various capacities. She served as the Manager of Customer Education from 2019 to 2022, where she focused on enhancing customer knowledge and engagement. Before that, she was a Senior Technical Writer from 2018 to 2019, contributing to the technical documentation and user guides that support Klaviyo's products.
Early Career Background
Marissa Petteruti has a diverse background in various roles prior to her tenure at Klaviyo. She worked as a Clerical Assistant at Duffy & Sweeney, LTD for eight months in 2014-2015. Additionally, she held positions at Brown University as a Cataloguing Assistant in 2012 and as an Assistant Web Developer at Rhode Island Distributing in 2011. These roles provided her with foundational skills in documentation and web development.
Education and Academic Achievements
Marissa holds a Bachelor of Arts (BA) in Political Science from Brown University. She also participated in a summer study abroad program at Università Ca' Foscari Venezia. Her educational background has equipped her with critical thinking and analytical skills that are applicable in her professional roles.
Contributions to Global Customer Education
In her current position, Marissa represents the Global Customer Education team in company-wide initiatives. She is involved in the localization of content and the go-to-market process for new integrations, features, and products. Additionally, she plays a key role in developing the developer education strategy at Klaviyo, ensuring that developers have the resources they need to succeed.