Marissa R.
About Marissa R.
Marissa R. is a Senior Manager specializing in Business Systems Process Automation and Programs at Klaviyo, where she focuses on enhancing team performance through Salesforce technology. She has held various roles in business systems analysis and process automation across multiple organizations, including GoTo and athenahealth.
Current Role at Klaviyo
Marissa R. serves as the Senior Manager of Business Systems Process Automation & Programs at Klaviyo. She has held this position since 2024, focusing on enhancing business processes through automation. Her role involves collaboration with go-to-market (GTM), IT, and related teams to drive key projects and initiatives, specifically within the Lead to Opportunity lifecycle.
Previous Experience at GoTo
Prior to her current role, Marissa R. worked at GoTo in various capacities. She was the Manager of Salesforce Business Systems Analysis from 2021 to 2022 and subsequently served as the Director of Business Applications from 2023 to 2024. Additionally, she held the position of Senior Manager, Salesforce Business Systems Analysis for five months in 2023 and was a Staff Salesforce Business Systems Analyst from 2019 to 2021.
Experience at athenahealth
Marissa R. has extensive experience at athenahealth, where she worked in several roles. She began as a Salesforce Business Systems Analyst Associate from 2015 to 2016, then advanced to Sr. Salesforce Business Systems Analyst from 2016 to 2017. Following that, she served as Business Systems Analyst Manager from 2017 to 2019, focusing on process improvement and automation.
Educational Background
Marissa R. studied at Bentley University, where she earned a Bachelor's degree in Marketing and Health and Industry Studies from 2007 to 2010. She also attended Merrimack College for eight months in 2006 to 2007. Her educational background provides a foundation for her expertise in business systems and process automation.
Specialization in Process Automation
Marissa R. specializes in enabling care, sales, and marketing teams to achieve their objectives through automation, tools, and process improvement. Her leadership role emphasizes the integration of Salesforce technology to enhance team performance, focusing on streamlining processes and driving efficiency across various business functions.