Mary O'connell
About Mary O'connell
Mary O'Connell is the Manager of Customer Onboarding for Growth/SMB at Klaviyo, a position she has held since 2023. She has extensive experience in onboarding roles at Klaviyo and previously worked at HubSpot in various capacities.
Work at Klaviyo
Mary O'Connell has been with Klaviyo since 2019, initially serving as an Onboarding Specialist for three years. She advanced to the role of Inbound Success Coach in 2019 and later became a Senior Onboarding Specialist from 2022 to 2023. In 2023, she transitioned to her current position as Manager of Customer Onboarding for Growth/SMB. Her work focuses on enhancing customer experiences and ensuring successful onboarding processes for small to medium-sized businesses.
Education and Expertise
Mary O'Connell earned her Bachelor’s Degree in Economics from Middlebury College, where she studied from 2013 to 2017. Her educational background provides her with a solid foundation in economic principles, which she applies in her professional roles, particularly in customer onboarding and business development.
Background
Mary O'Connell attended Norwell High School before pursuing higher education at Middlebury College. Following her graduation, she began her career in business development at HubSpot, where she worked as a Business Development Representative. Her early career experiences contributed to her skills in customer engagement and support.
Previous Work Experience
Before joining Klaviyo, Mary O'Connell held various positions at HubSpot, including Inbound Success Coach and Inbound Success Coach L2. She also worked as an intern at State Street in the Intermediary Business Group. Additionally, during her time at Middlebury College, she served as a Gym Monitor and Mailroom Clerk, gaining diverse work experience.