Megan Kealey
About Megan Kealey
Megan Kealey is a Customer Success Manager currently working at Klaviyo, with a background in customer success roles at LoyaltyLion. She holds a Bachelor of Arts in Film/Cinema/Video Studies from King's College London and has expertise in customer operations, driven by her motivation to work with people.
Current Role at Klaviyo
Megan Kealey serves as a Customer Success Manager at Klaviyo, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her responsibilities include developing customer relationships and providing support to maximize the value of Klaviyo's services.
Previous Experience at LoyaltyLion
Megan Kealey has extensive experience at LoyaltyLion, where she held multiple roles in customer success. She worked as a Customer Success Manager - Strategic for 11 months in 2020 and previously served as a Customer Success Specialist for 8 months from 2019 to 2020. Additionally, she was a Customer Success Executive for 4 months in 2019 and a Customer Success Manager for 9 months in 2020. Her diverse roles contributed to her expertise in customer operations.
Education and Expertise
Megan Kealey studied at King's College London, where she earned a Bachelor of Arts in Film/Cinema/Video Studies from 2013 to 2016. Her educational background, combined with her experience in the hospitality industry, has equipped her with valuable skills in customer operations and enhancing customer experiences.
Skills in Customer Operations
Megan possesses skills in process development, which contribute to enhancing team efficiency and customer satisfaction. Her strong motivation for working with people drives her success in customer service roles, allowing her to effectively address client needs and foster positive relationships.