Melissa Matusky
About Melissa Matusky
Melissa Matusky serves as the Manager of SMS Onboarding at Klaviyo, a position she has held since 2021. With a background in customer success and onboarding, she has accumulated diverse experience in various roles within Klaviyo and other organizations.
Current Role at Klaviyo
Melissa Matusky serves as the Manager of SMS Onboarding at Klaviyo, a position she has held since 2021. In this role, she focuses on enhancing the onboarding experience for clients utilizing SMS marketing solutions. Her work is based in Boston, Massachusetts, where she has contributed to the growth and success of Klaviyo's SMS services.
Previous Positions at Klaviyo
Prior to her current role, Melissa Matusky held several positions at Klaviyo. She worked as a Senior Growth Success Manager for one month in 2021 and as an Onboarding Expert from 2019 to 2020. Additionally, she served as a Growth Success Manager from 2020 to 2021. Her various roles at Klaviyo have provided her with extensive experience in customer success and onboarding processes.
Experience at BondLink
Melissa Matusky worked at BondLink in multiple capacities. She was a Customer Success Associate from 2016 to 2017, where she focused on client relations and support. Additionally, she served as a Communications and Marketing Coordinator for ten months in 2018. Her time at BondLink contributed to her skills in customer engagement and marketing strategies.
Educational Background
Melissa Matusky holds a Master's degree in English from The George Washington University, which she completed in 2015. She also earned a Bachelor's degree in English from the same institution in 2014. Additionally, she participated in the Visiting Student Program at St. Anne's College, University of Oxford, studying English Literature from 2012 to 2013. Her educational background has provided her with a strong foundation in communication and literature.
Early Career Experience
Melissa Matusky began her career with various roles at The George Washington University. She worked as an Office Assistant in the Office of Academic Assessment from 2014 to 2016 and as a Usher at Lisner Auditorium from 2013 to 2015. She also served as a Course Assistant in the GW Pre-College Program for one month in 2013. These early experiences helped her develop organizational and communication skills.