Monica Kelsey
About Monica Kelsey
Monica Kelsey is a Deliverability & Compliance Specialist currently working at Klaviyo, with a background in technical support and customer advocacy across various companies. She holds a Bachelor of Arts in Web Design & Development and has extensive experience in compliance and graphic design.
Current Role at Klaviyo
Monica Kelsey serves as a Deliverability & Compliance Specialist at Klaviyo, a position she has held since 2022. In this role, she focuses on ensuring email deliverability and compliance within the platform. Her expertise contributes to optimizing client communication strategies and enhancing user experience.
Previous Experience in Technical Support
Monica Kelsey has extensive experience in technical support roles. She worked as a Tier III Technical Support Specialist at CoffeeCup Software from 2009 to 2010. Following that, she served as a Technical Support Coordinator I at Verizon Wireless from 2010 to 2012. Additionally, she was an At-Home Advisor at Apple from 2012 to 2013, and a Customer Advocate at Weebly from 2014 to 2015.
Experience in Deliverability and Compliance
Monica has a strong background in deliverability and compliance, having worked as a Deliverability Advisor at Mailchimp from 2017 to 2020 and as a Compliance Analyst at ActiveCampaign from 2020 to 2022. During her time at Mailchimp, she contributed to the Knowledge Base by creating technical and process support documentation.
Educational Background
Monica Kelsey studied at Full Sail University, where she earned a Bachelor of Arts in Web Design & Development from 2011 to 2013. She also completed a certification in Media Communications at the same institution from 2015 to 2016. Additionally, she studied Computer Graphics at Silicon Valley College, obtaining a certification from 2003 to 2004. She earned her General Equivalent Diploma from Hayward Adult School in 1999.
Freelance Graphic and Web Design Work
In addition to her corporate roles, Monica Kelsey has been working as a Freelance Graphic & Web Designer at KRUSH Agency since 2002. Her dual career path combines compliance expertise with senior-level graphic design and front-end website development experience, showcasing her versatility in both technical and creative fields.