Neil Gogate
About Neil Gogate
Neil Gogate serves as the Principal Customer Success Manager at Klaviyo, bringing extensive experience in CRM and marketing from his previous roles at Mattel, Inc. and other companies.
Current Role at Klaviyo
Neil Gogate serves as the Principal, Customer Success Manager at Klaviyo since 2021. In this role, he focuses on enhancing customer engagement and satisfaction through effective strategies. His work involves leveraging his extensive experience in customer relationship management to support clients in maximizing their use of Klaviyo's platform. He operates remotely, contributing to the company's commitment to customer success.
Previous Experience at Mattel, Inc.
Neil Gogate worked at Mattel, Inc. for a total of seven years, holding various positions in customer relationship management. He began as Manager, CRM from 2014 to 2015, then progressed to Sr. Manager, CRM from 2015 to 2021. His roles involved developing and implementing CRM strategies to enhance customer engagement and loyalty, contributing to the company's marketing efforts in El Segundo, CA.
Education and Expertise
Neil Gogate studied at Miami University, where he earned a Bachelor of Arts in English-Journalism from 1995 to 1999. He furthered his education at Harvard Business School Online, obtaining a Certificate in Leadership Principles in 2023. His educational background supports his expertise in marketing best practices, consumer segmentation, and data analysis, which he applies in his professional roles.
Background in CRM and Analytics
Neil Gogate has a diverse background in customer relationship management and analytics. He has held various positions across multiple companies, including O'Grady/Meyers, Lakeshore Learning Materials, and ScoreBig Inc. His roles have included Manager of CRM and Analytics, Online Marketing Analyst, and CRM Manager. This experience has equipped him with a comprehensive understanding of marketing strategies, data capture, and consumer engagement.
Skills in Marketing Strategies
Neil Gogate possesses a strong skill set in web push notifications and SMS marketing strategies. He has developed expertise in lifecycle marketing and multi-variate testing, which are essential for optimizing customer engagement. His ability to modernize brands through data analysis and consumer insights has been a significant aspect of his career, enhancing brand loyalty and conversion rates.