Nick Kusner
About Nick Kusner
Nick Kusner is a Customer Success Manager at Klaviyo, with a background in account management and customer relations spanning several years. His experience includes roles at Skills for Chicagoland's Future, CareerBuilder, and SAC Wireless, where he developed skills in negotiations and time management.
Work at Klaviyo
Nick Kusner has been serving as a Customer Success Manager at Klaviyo since 2022. In this role, he is responsible for ensuring client satisfaction and fostering strong relationships with customers. His position is remote, allowing him to engage with clients across various locations. His experience in customer success is supported by his previous roles, where he developed skills in managing client accounts and resolving issues.
Previous Experience in Customer Success
Prior to his current role at Klaviyo, Nick Kusner worked at CareerBuilder as a Senior Account Executive in the Staffing & Recruiting Group from 2019 to 2022. He also held the position of Account Executive at Skills for Chicagoland's Future from 2017 to 2019. His earlier experience includes serving as an Account Manager at Skills for Chicagoland's Future from 2016 to 2017, where he developed foundational skills in client management and support.
Background in Telecommunications
Nick Kusner has a strong background in telecommunications, having worked as a Negotiations Specialist and Site Acquisition Specialist at SAC Wireless, a Nokia Company, from 2014 to 2016. This experience has provided him with valuable insights into the industry, which he applies in his current role in customer success. His knowledge of telecommunications enhances his ability to address client needs effectively.
Education and Expertise
Nick Kusner studied at Western Illinois University, where he gained foundational knowledge that supports his professional career. His expertise includes strong negotiation skills, which contribute to his effectiveness in resolving complex customer issues. Additionally, he possesses time management skills that enable him to handle multiple client accounts efficiently.