Nikita Vaidya
About Nikita Vaidya
Nikita Vaidya is a Senior Customer Success Manager at Klaviyo, where she has worked since 2022, following five years as a Customer Success Manager. She holds a Master's degree in Engineering Management and a Bachelor's degree in Computer Engineering, and she actively promotes inclusivity within her workplace.
Work at Klaviyo
Nikita Vaidya has been employed at Klaviyo since 2022 as a Senior Customer Success Manager. In this role, she focuses on enhancing client relationships and ensuring the effective use of Klaviyo's email marketing tools. Prior to her current position, she served as a Customer Success Manager at Klaviyo from 2017 to 2022. During her tenure, she specialized in applying best practices to mitigate customer churn and enhance email deliverability, contributing to the overall success of the company's customer engagement strategies.
Education and Expertise
Nikita Vaidya holds a Master's degree in Engineering Management from Northeastern University, which she completed from 2015 to 2017. She also earned a Bachelor of Engineering in Computer Engineering from Savitribai Phule Pune University, studying there from 2011 to 2015. Additionally, she completed a Certificate Program in Technical Entrepreneurship at the D'Amore-McKim School of Business at Northeastern University from 2016 to 2017. Her educational background equips her with a strong foundation in both technical and managerial aspects of customer success.
Background
Before joining Klaviyo, Nikita Vaidya worked as a Marketing Intern at Gokhale Constructions in India for five months in 2013. She also held the position of Residential Security Officer at Northeastern University from 2016 to 2017. Her diverse work experience has contributed to her problem-solving skills and her ability to communicate complex technical solutions effectively.
Achievements
Nikita Vaidya has nurtured over a hundred client relationships during her career, focusing on boosting ROI for clients through meticulous analysis of customer data. She actively advocates for her colleagues as part of the South Asian Middle Eastern KRG at Klaviyo, promoting an inclusive work environment. Her efforts in customer success and community engagement reflect her commitment to both client satisfaction and workplace diversity.