Patricia Y.
About Patricia Y.
Patricia Y. is a Principal Customer Success Manager at Klaviyo, where she has worked since 2022. She has extensive experience in customer success roles at various companies, including Zaius, HubSpot, and HelloTeam, and holds a Master's degree in Digital Communication from Northeastern University.
Current Role at Klaviyo
Patricia Y. serves as the Principal Customer Success Manager at Klaviyo, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and driving success for clients using Klaviyo's marketing automation platform. Her responsibilities include managing customer relationships, ensuring product adoption, and facilitating customer feedback to improve services.
Previous Experience at Klaviyo
Before her current role, Patricia worked as a Senior Customer Success Manager at Klaviyo from 2020 to 2022. During this time, she was responsible for overseeing customer accounts and providing strategic guidance to help clients achieve their marketing goals using Klaviyo's tools.
Career Background in Customer Success
Patricia has extensive experience in customer success management, having held positions at several companies. She worked as a Senior Customer Success Manager at Zaius from 2018 to 2019, at HelloTeam from 2017 to 2018, and at HubSpot from 2015 to 2017. Each role involved supporting clients and ensuring they received maximum value from the services provided.
Educational Background
Patricia earned a Master's degree in Digital Communication and Media/Multimedia from Northeastern University, where she studied from 2011 to 2014. She also holds a Bachelor of Business Administration (BBA) in Marketing from the University of Massachusetts Amherst, where she studied from 2006 to 2008. Her education has equipped her with a strong foundation in both communication and marketing strategies.
Early Career Experience
Before entering customer success management, Patricia worked as a Digital Content Specialist at Entercom from 2008 to 2011. In this role, she focused on creating and managing digital content, which provided her with valuable experience in the digital marketing landscape.