Patrick Long
About Patrick Long
Patrick Long is a Senior Customer Success Manager at Klaviyo, where he has worked since 2023. He has extensive experience in customer success and sales across various tech companies, including roles at Threat Stack, Apptopia, and Rapid7.
Current Role as Senior Customer Success Manager
Patrick Long currently holds the position of Senior Customer Success Manager at Klaviyo, where he has been employed since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His responsibilities include managing customer relationships and driving engagement to maximize value from Klaviyo's offerings.
Previous Experience at Klaviyo
Prior to his current role, Patrick Long worked at Klaviyo as a Customer Success Manager from 2019 to 2023. During this four-year tenure, he developed strategies to improve customer retention and satisfaction. His work involved collaborating with clients to understand their needs and providing tailored solutions to enhance their experience with the platform.
Background in Customer Success and Account Management
Patrick Long has extensive experience in customer success and account management across various technology companies. He served as an Account Manager and Customer Success Manager at Threat Stack, Inc., and as Director of Customer Success at Apptopia. His roles often involved managing customer relationships and ensuring clients achieved their desired outcomes with the products.
Educational Background
Patrick Long studied at Wheaton College Massachusetts, where he earned a Bachelor of Arts (BA) in Economics from 2007 to 2011. He also attended Fay School and Kent, which contributed to his foundational education. His academic background supports his expertise in sales and customer success within the technology sector.
Expertise in Sales and Customer Success
Patrick Long possesses a well-rounded skill set in both sales and customer success, indicating his ability to manage client relationships effectively. His experience in dynamic and evolving tech environments has equipped him with the skills necessary to drive customer engagement and satisfaction, particularly in SaaS contexts.