Paul Shanklin
About Paul Shanklin
Paul Shanklin is a Senior Customer Success Manager at Klaviyo, with a background in project management and digital production across various companies. He holds a Bachelor of Arts in Advertising from Pepperdine University and possesses a diverse skill set that includes commercial writing and sushi preparation.
Work at Klaviyo
Paul Shanklin currently holds the position of Senior Customer Success Manager at Klaviyo. He has been with the company since 2022, contributing to customer success initiatives and enhancing client relationships. His role involves ensuring that customers derive maximum value from Klaviyo's products and services, aligning with the company's commitment to customer satisfaction and retention.
Previous Experience in Customer Success
Before joining Klaviyo, Paul Shanklin served as Senior Customer Success Manager at Voyage SMS from 2020 to 2022. His experience in customer success also includes a brief tenure at Customer Success Collective in 2022, where he participated in the Customer Success Leaders Fellowship. This background has equipped him with a strong foundation in managing customer relationships and driving success in SaaS environments.
Background in Project Management
Paul Shanklin has extensive experience in project management, having worked in various roles across multiple organizations. He was a Senior Project Manager at BLITZ from 2011 to 2013 and held similar positions at Zugara and Genex. His project management expertise is complemented by his experience as a Senior Digital Producer at RPA and PHENOMENON, where he managed digital projects and teams.
Education and Expertise
Paul Shanklin earned a Bachelor of Arts (B.A.) in Advertising from Pepperdine University. His educational background provides a solid foundation for his career in customer success and project management. In addition to his professional skills, he possesses a unique combination of expertise as a strategic SaaS B2B product leader and a sushi chef.
Achievements in Writing and Directing
In addition to his roles in customer success and project management, Paul Shanklin is recognized as an award-winning commercial writer and director. This diverse skill set highlights his creativity and ability to communicate effectively across different mediums, contributing to his overall professional profile.