Rick Franke
About Rick Franke
Rick Franke serves as the Vice President of Global Support Services at Klaviyo, where he has worked since 2022. He has a strong background in transforming sales and communication strategies, guiding global teams to achieve significant results through efficiency and productivity improvements.
Work at Klaviyo
Rick Franke serves as the Vice President of Global Support Services at Klaviyo, a position he has held since 2022. In this role, he focuses on enhancing sales and communication strategies through metric-driven methodologies. His leadership is aimed at guiding global teams to achieve significant results, emphasizing efficiency and productivity. Based in Atlanta, Georgia, he contributes to Klaviyo's mission of providing exceptional support services to its clients.
Education and Expertise
Rick Franke holds a Master of Business Administration (MBA) from Emory University - Goizueta Business School. He also earned a Bachelor of Engineering (BE) from the University of Michigan. His educational background complements his expertise in risk and asset management, portfolio development, and strategic process improvements. This combination of education and expertise supports his ability to analyze data across departments and devise solutions for client satisfaction challenges.
Background
Rick Franke has a diverse professional background, having worked in various leadership roles across multiple organizations. Prior to joining Klaviyo, he was the Global VP of Customer Success at VAST Data from 2020 to 2022. He also held the position of Global Vice President, Services and Support at VMware from 2014 to 2020. His career began at Manhattan Associates, where he served as Senior Vice President Global Services for 14 years, from 1997 to 2011. His extensive experience spans over two decades in fast-paced environments.
Achievements
Rick Franke is recognized for his proven track record in transforming sales and communication strategies. He has successfully guided global teams to achieve multi-million-dollar results by focusing on efficiency and productivity. Known for streamlining business processes, he has advised stakeholders on transformative strategies that facilitate rapid revenue growth. His contributions in previous roles have established him as a leader in customer success and operational excellence.