Rory Gilmore
About Rory Gilmore
Rory Gilmore is a Manager of Mid Market Customer Success EMEA at Klaviyo, where he has worked since 2022. He has a strong background in e-commerce and customer success, with previous roles at various companies including Nosto and Aptos Retail.
Current Role at Klaviyo
Rory Gilmore serves as the Manager of Mid Market Customer Success EMEA at Klaviyo, a position held since 2022. In this role, Rory focuses on enhancing customer satisfaction and success within the mid-market segment across the Europe, Middle East, and Africa regions. This position builds on previous experience at Klaviyo, where Rory worked as the Manager of Growth Success EMEA for five months in 2021.
Previous Experience in Customer Success
Prior to joining Klaviyo, Rory held various roles in customer success and e-commerce. At Nosto, Rory advanced from Technical Solutions Manager UK & IE to Head of Customer Experience UK & IE over a span of four years, from 2017 to 2021. Additionally, Rory worked as an Ecommerce Customer Success Manager at Aptos Retail for four months in 2016, contributing to customer engagement and satisfaction strategies.
E-commerce and Digital Marketing Background
Rory has a solid background in e-commerce and digital marketing, having worked in various managerial roles. This includes positions such as Ecommerce Manager at Solace London and Foxhall London, and Ecommerce & Digital Marketing Manager at Smart Turnout London. These roles provided Rory with extensive experience in managing online retail strategies and enhancing customer experiences.
Education and Expertise
Rory studied at Bath Spa University, where a Bachelor of Arts (B.A.) in Commercial Music was achieved from 2009 to 2012. This educational background complements Rory's professional expertise in e-commerce, project management, and product management, contributing to a well-rounded skill set in customer success and digital marketing.
Early Career and Internships
Rory's early career included an internship as an Online Digital Intern at Purple in 2012, where foundational skills in digital marketing were developed. Additionally, Rory worked as a Freelance Video Producer/Editor for the International Planned Parenthood Federation/Western Hemisphere Region from 2012 to 2013, gaining valuable experience in content creation and communication.