Ryan Dooley
About Ryan Dooley
Ryan Dooley is a Manager of Customer Support at Klaviyo, where he has worked since 2020. He has extensive experience in customer support roles, including positions at HubSpot and Zaius (now Optimizely).
Work at Klaviyo
Ryan Dooley has been serving as the Manager of Customer Support at Klaviyo since 2020. In this role, he oversees customer support operations, ensuring that clients receive timely assistance and effective solutions to their inquiries. His experience in customer support management contributes to the overall success of the support team at Klaviyo.
Previous Experience at HubSpot
Ryan Dooley held multiple positions at HubSpot, starting as a Senior Support Engineer from 2014 to 2015. He then advanced to the role of Implementation Specialist II from 2015 to 2017, where he focused on helping clients implement HubSpot solutions. Following this, he worked as a Senior Technical Consultant for 11 months in 2017 to 2018, further enhancing his expertise in customer support and technical consulting.
Experience at Zaius (Optimizely)
At Zaius, now known as Optimizely, Ryan Dooley worked in customer support roles. He began as Team Leader, Customer Support for 6 months in 2018 and later became the Manager of Customer Support from 2018 to 2020. His leadership in these positions helped improve customer satisfaction and support processes during his tenure.
Educational Background
Ryan Dooley studied at Middlesex Community College, where he gained foundational knowledge and skills relevant to his career. He completed his secondary education at Tewksbury Memorial High School, which set the stage for his future academic and professional pursuits.
Early Career at Apple and AnswerNet
Ryan Dooley began his career at Apple as a Genius from 2011 to 2014, where he provided technical support and customer service. Prior to that, he worked at AnswerNet as a Senior Representative from 2007 to 2011, accumulating valuable experience in customer interactions and support strategies.