Sandra Quaglia
About Sandra Quaglia
Sandra Quaglia is a Senior Customer Success Manager at Klaviyo, where she has worked since 2023. With a diverse background in customer success, event management, and project management, she has held various roles across multiple companies in the UK and Switzerland.
Current Role at Klaviyo
Sandra Quaglia currently serves as a Senior Customer Success Manager at Klaviyo, a position she has held since 2023 in London, England. In this role, she utilizes her extensive experience in customer success to enhance client relationships and drive satisfaction. Her responsibilities include overseeing customer engagement strategies and ensuring that clients receive optimal support and resources.
Previous Experience at Klaviyo
Prior to her current role, Sandra worked at Klaviyo as a Growth Success Manager from 2022 to 2023. In this capacity, she focused on developing strategies to foster growth among clients, leveraging her skills in customer success to identify opportunities for improvement and expansion.
Background in Customer Success and Event Management
Sandra has a diverse background in customer success and event management. She worked at Stride (formerly JobLab) as a Customer Success Manager from 2018 to 2019 and later as a Senior Customer Success Manager from 2019 to 2020. Additionally, she held various roles at Poken by GES, including Marketing & Events Coordinator and Client Service Manager, from 2014 to 2018. Her experience spans multiple industries, allowing her to adapt her approach to meet different client needs.
Educational Qualifications
Sandra completed her International Baccalaureate and international GCSEs at St George School in Switzerland from 2004 to 2009. She furthered her education at the University of Hull, where she earned a Bachelor's degree in Modern Languages and Translation Studies from 2009 to 2013. Her educational background supports her proficiency in multiple languages, enhancing her communication with a diverse clientele.
Skills and Expertise
Sandra possesses a unique blend of skills in customer success, event management, and project management. She is known for maintaining high standards of customer service and holding her teams accountable. Her extensive experience in managing events and projects, particularly in fast-paced environments, allows her to excel in multifaceted roles. Sandra's strong background in both direct and indirect customer interactions enables her to effectively adapt her approach to suit various client needs.