Sarah Harrison
About Sarah Harrison
Sarah Harrison is the Director of Customer Success for EMEA at Klaviyo, where she has worked since 2023. She has extensive experience in customer success roles across various companies, including Emarsys and Brightcove.
Current Role at Klaviyo
Sarah Harrison serves as the Director of Customer Success for the EMEA region at Klaviyo, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction across the EMEA market. Prior to this role, she was the Senior Manager of Customer Success EMEA at Klaviyo from 2022 to 2023.
Previous Experience in Customer Success
Before joining Klaviyo, Sarah held various positions in customer success at Emarsys. She worked as a Client Success Manager from 2016 to 2017 and later as a Client Success Team Lead from 2018 to 2019. Her experience at Emarsys contributed to her expertise in managing client relationships and driving customer satisfaction.
Background in Sales and Consulting
Sarah has a background in sales and consulting, having worked at Brightcove in several roles, including Sales Consultant, Senior Sales Consultant, and Strategic Account Director. Her tenure at Brightcove spanned from 2010 to 2015, during which she developed skills in account management and client engagement.
Educational Background
Sarah studied at Durham University from 2006 to 2010, where she achieved a degree in Modern Languages, focusing on Spanish, French, and Italian. Her educational background has equipped her with strong communication skills, which are beneficial in her customer success roles.
Early Career Experience
Sarah began her career with various internships, including a Talent Management Intern position at the Corporate Executive Board in 2009 and an Operations Intern role at Schenker in 2008. These early experiences provided her with foundational skills in management and operations.