Sean Chapman
About Sean Chapman
Sean Chapman is a Senior Customer Success Manager currently working at Klaviyo, with a diverse background in customer success and business development across several companies. He has also served as Chief Executive Officer at Chappy's Pickles since 2020 and has a strong educational foundation in Business and Digital Media Design from Lake Forest College.
Work at Klaviyo
Sean Chapman currently serves as the Senior Customer Success Manager at Klaviyo, a position he has held since 2024. Prior to this role, he worked as a Customer Success Manager at Klaviyo from 2021 to 2024. His responsibilities include developing personalized marketing strategies and enhancing customer success initiatives through a focus on empathy and creative problem solving.
Previous Experience
Sean has a diverse work history that includes various roles in customer success and business development. He worked at HubSpot in multiple capacities, including Business Development Representative, Account Executive, and Inbound Sales Coordinator, from 2018 to 2019. He also held positions at Toast, Inc. and ZoomInfo, where he contributed as a Customer Success Manager. His experience spans from 2016 to 2021 across several companies in Massachusetts.
Education and Expertise
Sean Chapman studied at Lake Forest College from 2012 to 2016, focusing on Business, Digital Media Design, and Studio Art. He also attended Luther North High School from 2008 to 2012. His educational background supports his expertise in developing marketing strategies and enhancing customer success through effective communication and product knowledge.
Background
Sean's professional journey began with roles in sales and account management, including a position as an Account Manager at Ally Global Logistics LLC in 2016. He also gained experience as a Graphic Design Intern at Kids Rank in 2015. His early career experiences laid the foundation for his later roles in customer success and business development.
Achievements in Customer Success
Throughout his career, Sean has focused on enhancing customer success initiatives through consulting and personalized marketing strategies. His approach emphasizes empathy and creative problem solving, which are essential skills in customer success management. His contributions in this field have been recognized during his tenure at various organizations.