Shana Osborne
About Shana Osborne
Shana Osborne is a Senior Customer Success Manager at Klaviyo, where she focuses on helping customers enhance personalization and retention through data. With over six years of experience in customer-facing roles, she has worked in various marketing and business development positions across multiple companies.
Current Role at Klaviyo
Shana Osborne serves as a Senior Customer Success Manager at Klaviyo, a position she has held since 2023. In this role, she focuses on helping customers leverage their data to enhance personalization, acquisition, and retention. Her responsibilities include engaging with clients to ensure they maximize the value of Klaviyo's platform, ultimately driving customer satisfaction and success.
Previous Experience in Customer Success
Prior to her current role, Shana worked at Klaviyo as a Customer Success Manager from 2021 to 2023. During this time, she developed strategies to improve customer engagement and retention. Her experience in customer-facing roles spans over six years, where she has utilized data to drive decision-making and revenue growth across various industries.
Background in Marketing and Business Development
Shana has a diverse background in marketing and business development. She worked at Thompson Brothers Construction as the Director of Marketing and New Business Development from 2018 to 2019. Additionally, she held positions at Bump Boxes as a Social Media Coordinator and Email Marketing Strategist, contributing to brand visibility and customer engagement strategies.
Education and Expertise
Shana studied at Illinois State University, where she earned a Bachelor of Science in Integrated Marketing Communications from 2015 to 2017. Her educational background provides a strong foundation in marketing principles, which she has applied throughout her career in various marketing and customer success roles.
Internship Experience
Shana gained early experience in marketing as a Marketing and Inside Sales intern at HellermannTyton North America from 2016 to 2017. This internship allowed her to develop practical skills in marketing and sales, contributing to her professional growth and understanding of customer dynamics.