Shireen Pourbemani
About Shireen Pourbemani
Shireen Pourbemani serves as the Voice of the Customer Manager at Klaviyo, having previously held various roles in customer success and education at organizations including Filtered.ai and Northeastern University. She holds an MBA from D'Amore-McKim School of Business and has a background in psychology from the University of Massachusetts Amherst.
Current Role at Klaviyo
Shireen Pourbemani currently serves as the Voice of the Customer Manager at Klaviyo. She has held this position since 2024, where she focuses on understanding and representing customer feedback within the organization. This role involves gathering insights from customers to enhance service delivery and product offerings.
Previous Experience at Klaviyo
Before her current role, Shireen worked at Klaviyo as Principal Customer Success Manager from 2022 to 2024. In this capacity, she was responsible for ensuring customer satisfaction and success, managing relationships, and implementing strategies to improve customer engagement.
Educational Background
Shireen Pourbemani holds a Master of Business Administration (MBA) in International Business and Marketing from the D'Amore-McKim School of Business at Northeastern University, which she completed from 2019 to 2021. She also earned a Bachelor’s Degree in Psychology from the University of Massachusetts Amherst, studying there from 2011 to 2015. Additionally, she has obtained a Graduate Certificate in Business Administration and Management from Northeastern University.
Experience in Higher Education
Shireen has significant experience in the higher education sector. She worked at Northeastern University in various roles, including Student Success Manager, Assistant Director of Programming and Education, and Community Engagement Manager from 2017 to 2020. Her responsibilities included supporting student engagement and success initiatives.
Healthcare Experience
Prior to her roles in customer success and education, Shireen worked as a Medical Assistant at Harvard Vanguard Medical Associates from 2015 to 2017. This position involved providing support in a healthcare setting, contributing to patient care and administrative tasks.