Sonal Dhingra
About Sonal Dhingra
Sonal Dhingra is a Senior Product Manager at Klaviyo, where she has worked since 2022, after serving as a Product Manager for one year. With a background in product management and technical roles at companies like athenahealth and Apple, she focuses on improving user satisfaction and leads the Campaigns team at Klaviyo.
Work at Klaviyo
Sonal Dhingra currently serves as a Senior Product Manager at Klaviyo, a position she has held since 2022. In this role, she focuses on improving user satisfaction by managing the long-term vision, strategy, planning, and execution for the Campaigns team. This team is recognized as the highest used product area within Klaviyo. Dhingra was promoted to Senior Product Manager within one year of her initial hiring as a Product Manager, where she worked from 2021 to 2022.
Previous Experience at athenahealth
Before joining Klaviyo, Dhingra worked at athenahealth for four years, from 2017 to 2021. She held multiple roles, including Survey Product Manager, Technical Program Manager, and Voice of the Customer. Her responsibilities included managing client technology and technical infrastructure onboarding, as well as sales advisory. She also worked in a client-facing capacity to enhance customer experiences.
Background at Apple
Sonal Dhingra worked at Apple as a Technical Specialist from 2013 to 2017. During her four years in this role, she gained experience in customer service and technical support, contributing to her understanding of user needs and technology solutions.
Educational Qualifications
Dhingra holds multiple degrees, including a Master of Business Administration (MBA) from the Questrom School of Business at Boston University and a Master in Information Systems (MSIS) from the same institution. She also earned a BS/BA from Northeastern University. Her educational background supports her expertise in product management and technology.
Professional Certifications
Sonal Dhingra holds several professional certifications that enhance her qualifications in product management. These include Project Management Professional (PMP), Six Sigma, Certified ScrumMaster (CSM), and Certified Scrum Product Owner (CSPO). These certifications reflect her commitment to continuous improvement and effective project management.