Sophie Murray
About Sophie Murray
Sophie Murray is a Customer Success Manager (Mid Market) at Klaviyo, with a background in both technology and fashion industries. She has held various roles in customer success and client engagement across multiple companies in the UK since 2015.
Current Role at Klaviyo
Sophie Murray currently serves as a Customer Success Manager (Mid-Market) at Klaviyo, a position she has held since 2022. In this role, she is responsible for managing relationships with mid-market clients, ensuring their needs are met, and facilitating their success with the platform. Her experience in customer success enables her to effectively support clients in achieving their business objectives.
Previous Experience in Customer Success
Before joining Klaviyo, Sophie held several positions in customer success across various companies. She worked as a Strategic Customer Success Manager at LoyaltyLion from 2021 to 2022. Prior to that, she was a Customer Success Manager at Shipamax for five months in 2021 and at Leyton from 2019 to 2020. Additionally, she began her career at Odro, where she served as a Client Engagement Manager and later as a Customer Success Manager from 2018 to 2019.
Educational Background
Sophie Murray has a solid educational foundation with degrees in business and human resources. She studied at Robert Gordon University, earning a Bachelor of Arts (Honours) in Fashion Management from 2011 to 2015. She furthered her education at Humber College, where she completed a program in Fashion Business in 2014. Additionally, she obtained a postgraduate diploma in Human Resources from Glasgow Caledonian University from 2016 to 2017.
Diverse Industry Experience
Sophie has a diverse background that spans both the technology and fashion industries. This unique combination of experiences contributes to her perspective in customer success management. Her transition from sales to account management highlights her skills in managing client relationships, which are essential in her current role.
Personal Interests
Outside of her professional life, Sophie enjoys traveling and is a Netflix enthusiast. She also has a personal interest in staying active, although she finds it challenging at times. These interests reflect her well-rounded personality and contribute to her approach in both personal and professional settings.