Sophie Sherley Dale
About Sophie Sherley Dale
Sophie Sherley Dale is a Principal Customer Success Manager at Klaviyo, where she has worked since 2024. She has a strong background in customer relationship management and extensive experience in the marketing and advertising industry, particularly within SaaS environments.
Work at Klaviyo
Sophie Sherley Dale has been serving as Principal Customer Success Manager at Klaviyo since 2024. In this role, she focuses on enhancing customer satisfaction and success within the London Area, United Kingdom. Her responsibilities include managing customer relationships and ensuring that clients derive maximum value from Klaviyo's products and services.
Previous Experience at dotdigital
Prior to her current role, Sophie held multiple positions at dotdigital from 2013 to 2022. She began as an Email Marketing Sales Consultant and progressed to Account Manager, Senior Customer Success Manager, and ultimately Head of Account Management for the Americas. Her tenure at dotdigital spanned nearly a decade, during which she developed a strong foundation in customer success and account management.
Experience at Shopify and Odore
Sophie worked at Shopify as Merchant Success Team Lead from 2022 to 2023, where she was responsible for guiding merchants to success with Shopify's platform. Following her time at Shopify, she joined Odore as Partnerships and Customer Success Team Lead from 2023 to 2024. These roles contributed to her extensive experience in customer success within the marketing and advertising industry.
Education and Expertise
Sophie studied at the University of Brighton, where she earned a Bachelor's degree in Psychology and Sociology from 2010 to 2013. She also attended the Old Palace of John Whitgift for one year in 2009. Her educational background supports her expertise in Customer Relationship Management (CRM), Direct Marketing, and Lead Generation.
Background in Marketing and Advertising
Sophie has a robust background in the marketing and advertising industry, particularly within Software as a Service (SaaS) environments. Her experience encompasses various roles that have equipped her with strong skills in customer success, account management, and direct marketing, making her a knowledgeable professional in her field.