Suzanne Orzech
About Suzanne Orzech
Suzanne Orzech is a Mid Market Customer Success Manager at Klaviyo, where she provides strategic and linguistic support to customers in North America and LATAM. She has an extensive background in education and customer support, having worked in various teaching and consulting roles across multiple organizations.
Work at Klaviyo
Suzanne Orzech serves as a Mid-Market Customer Success Manager at Klaviyo, a role she has held since 2022. In this position, she provides strategic and linguistic support to customers across North America and Latin America. Her focus is on enhancing customer experience and ensuring successful implementation of Klaviyo's services.
Education and Expertise
Suzanne Orzech earned a Bachelor of Science in Foreign Language Education and Curriculum Development from the University of Connecticut, where she also completed a minor in business from 1985 to 1989. She furthered her education at Université de Rouen, studying Translation and Interpretation, achieving a 3eme dégrée from 1987 to 1989. Her educational background supports her expertise in language instruction and curriculum development.
Background
Suzanne Orzech has a diverse professional background in education and customer support. She has worked as a teacher in various capacities, including at Round Rock High School and Cedar Ridge High School, where she taught French and Spanish. Additionally, she has experience as a lecturer and facilitator in international projects, such as the Japan Multi-Lateral COIL Project at Kansai University.
Achievements
During her career, Suzanne Orzech has designed a Customer Experience Program for Class2Class and coordinated Corporate Language Training programs for major companies like Motorola, United Technologies, and IBM. She has also conducted instructor training workshops on Direct Method Language Instruction in multiple locations, showcasing her commitment to language education and professional development.
Previous Positions
Before joining Klaviyo, Suzanne held various roles, including Head of Partner Support and Educational Consultant at Class2Class, and Teacher at Meridian World School. She also worked as a Marketing Coordinator at Mercury Interactive, a software start-up acquired by Hewlett-Packard. Her extensive experience spans teaching, marketing, and customer support.