Taylor Best
About Taylor Best
Taylor Best is a Customer Success Manager at Klaviyo, specializing in personalized customer engagement strategies. With a background in customer support and growth roles at GoSite and other companies, Best utilizes tools like Gainsight to drive customer success and mitigate churn risks.
Work at Klaviyo
Taylor Best currently serves as a Customer Success Manager at Klaviyo, a role held since 2021. In this position, Taylor focuses on customer engagement and retention strategies, ensuring that clients derive maximum value from Klaviyo's services. Taylor's responsibilities include delivering insights and recommendations to enhance customer experiences and drive growth.
Previous Experience at GoSite
Prior to joining Klaviyo, Taylor Best worked at GoSite in various roles. Taylor started as a Senior Customer Support Associate for five months in 2020, followed by a position as Customer Success Manager for three months in 2021. Additionally, Taylor held roles as Customer Growth Manager and Customer Education Specialist within the same year, contributing to customer engagement and support initiatives.
Background in Customer Engagement
Taylor Best specializes in developing personalized customer engagement strategies. This includes utilizing various channels such as email, live training sessions, and proactive outreach initiatives. Taylor leverages tools like Gainsight’s Journey Orchestrator to translate insights into actionable plans aimed at mitigating churn risks and driving sustainable customer growth.
Educational Background
Taylor Best earned a Bachelor of Arts (B.A.) in Communication from the University of Colorado Boulder, studying from 2010 to 2014. In addition to this degree, Taylor briefly attended Berklee College of Music in 2017, focusing on Music Management. Taylor completed high school at Mater Dei High School from 2006 to 2010.
Experience Prior to GoSite
Before joining GoSite, Taylor Best gained experience in customer support and account management. Taylor worked as a Key Accounts Representative at TAVIK for two years from 2014 to 2016 and served as a Customer Support representative at SPARKCYCLE for three years from 2017 to 2020. Taylor also held a position as a Sales Coordinator at prAna Living for nine months in 2017.