Thomas Hartman
About Thomas Hartman
Thomas Hartman is an Analytics Manager in Customer Success, currently working at Klaviyo since 2024. He has a background in analytics and customer success, with previous roles at Klaviyo and Wayfair, and holds a Bachelor's degree in Industrial and Labor Relations from Cornell University.
Current Role at Klaviyo
Thomas Hartman currently serves as the Analytics Manager in Customer Success at Klaviyo. He has held this position since 2024, contributing to the company's efforts in enhancing customer engagement through data-driven insights. His role involves analyzing customer data to improve service delivery and support the overall success of Klaviyo's clients.
Previous Experience at Klaviyo
Before his current position, Thomas worked as a Senior Customer Success Analyst at Klaviyo from 2022 to 2024. During his tenure, he focused on leveraging analytics to enhance customer satisfaction and retention. His work involved collaborating with various teams to implement strategies that addressed customer needs effectively.
Professional Background at Wayfair
Thomas Hartman has extensive experience at Wayfair, where he held multiple roles. He was the People Analytics Lead for Employee Listening & Insights from 2021 to 2022. Prior to that, he served as a Business Analyst in People Analytics from 2019 to 2021 and briefly as a Senior Analyst in 2021. His work at Wayfair focused on utilizing data to drive employee engagement and organizational insights.
Education and Academic Involvement
Thomas studied at Cornell University, where he earned a Bachelor's degree in Industrial and Labor Relations in 2019. During his time at Cornell, he also worked as a Teaching Assistant at the Dyson School of Applied Economics & Management, contributing to courses in International Trade and Finance from 2017 to 2019. This role allowed him to support academic learning while gaining valuable teaching experience.
Early Career Experience
In the early stages of his career, Thomas held positions as an Account Manager at CertaPro Painters and ProGroup Contracting in 2016 and 2017, respectively. He also gained experience as a Summer Analyst in Talent at Wayfair in 2018. These roles provided him with foundational skills in client management and analytics.