Valerie M.
About Valerie M.
Valerie M. is a Senior Design Researcher at Klaviyo, where she has worked since 2021. She has a diverse background in user experience research and design, with previous roles at Blue Cross and Blue Shield and various community organizations in Chicago.
Work at Klaviyo
Valerie M. has been serving as a Senior Design Researcher at Klaviyo since 2021. In this role, she focuses on enhancing user experience through research and design methodologies. Her work involves experimenting with new methodologies to improve user interactions and overall satisfaction with Klaviyo's products. This position allows her to leverage her extensive background in user experience research to contribute to the company's goals.
Previous Experience in User Experience Research
Before joining Klaviyo, Valerie worked as a User Experience Researcher at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas from 2019 to 2020. During her time in Chicago, she contributed to various projects aimed at improving user engagement and satisfaction. Her experience in this role provided her with valuable insights into the healthcare sector's user experience challenges.
Education and Expertise
Valerie holds a Master of Science in Human Computer Interaction from DePaul University, where she studied from 2017 to 2019. Additionally, she earned a Bachelor's degree in Sociology from the University of Chicago, completing her studies from 2007 to 2011. She also obtained a Continuing Studies Certificate in Graphic Design from the School of the Art Institute of Chicago in 2016. This educational background equips her with a diverse skill set applicable to her work in user experience research.
Diverse Professional Background
Valerie's career includes various roles that have shaped her expertise in user experience and design research. She worked as a Development and Communications Coordinator at Free Spirit Media from 2013 to 2015 and served as an Associate in Learning & Development at Oak Street Health from 2015 to 2019. Her experience also includes positions at Public Allies and The Community Builders, Inc., where she focused on outreach and community engagement. This diverse background informs her approach to user experience research.
Skills and Methodologies
Valerie possesses a diverse skill set that enhances her capabilities as a Senior Design Researcher. Her skills include content production, grant writing, and CMS/LMS administration, which support her work in user experience research. She is currently experimenting with new methodologies in the field, aiming to refine and improve user experience strategies. This commitment to innovation reflects her dedication to advancing the practice of user experience research.