Vivienne Trinh
About Vivienne Trinh
Vivienne Trinh is a Senior Customer Success Manager at Klaviyo, where she has worked since 2023. She has a background in customer success and digital marketing, with previous roles at USIM, Listrak, and MAB Digital Marketing.
Work at Klaviyo
Vivienne Trinh currently holds the position of Senior Customer Success Manager at Klaviyo, a role she has occupied since 2023. Prior to this, she served as a Customer Success Manager at the same company from 2020 to 2023. In her current role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients.
Previous Experience in Digital Marketing
Before joining Klaviyo, Vivienne Trinh worked at Listrak as an Account Manager from 2018 to 2020. She was responsible for managing client accounts and delivering marketing solutions. Additionally, she served as an SEM Specialist at USIM from 2017 to 2018, where she focused on search engine marketing strategies. Her early career included an internship as an SEO Strategist at MAB Digital Marketing from 2016 to 2017.
Education and Expertise
Vivienne Trinh earned her Bachelor’s Degree in Marketing from California State University-Fullerton, completing her studies from 2013 to 2017. This educational background has equipped her with the necessary skills and knowledge to excel in customer success and digital marketing roles.
Background in Retail
Vivienne Trinh began her career in retail as a Sales Associate at Banana Republic / Gap Inc. from 2011 to 2014. This experience provided her with foundational skills in customer service and sales, which she has applied throughout her subsequent roles in marketing and customer success.