Ziad R. Rashdan, M.Ed.
About Ziad R. Rashdan, M.Ed.
Ziad R. Rashdan, M.Ed., is a Customer Education Specialist currently employed at Klaviyo in Denver, Colorado. He has extensive experience in training and education roles across various companies, including Dandy and Vertafore, and is pursuing a Master's degree in Adult Education and Training.
Work at Klaviyo
Ziad R. Rashdan currently serves as a Customer Education Specialist at Klaviyo, a position he has held since 2023. His role focuses on enhancing customer education and product adoption through effective training programs. Based in Denver, Colorado, he utilizes various mediums to facilitate knowledge transfer and improve user engagement.
Previous Experience at Dandy
Prior to his current role, Ziad worked at Dandy in multiple capacities. He served as the Knowledge & Training Manager for two months in 2022, and as a Training Facilitator - Launch Training & Onboarding Specialist for five months in 2021. Additionally, he held the position of Interim Customer Onboarding & Training Manager for five months and Regional Customer Onboarding & Training Manager for another five months in 2022.
Experience at Vertafore
Ziad worked at Vertafore as a Training Manager in Professional Services from 2022 to 2023. During his eight-month tenure in Denver, Colorado, he was responsible for developing and implementing training programs aimed at improving service delivery and customer satisfaction.
Education and Expertise
Ziad is pursuing a Master's degree in Adult Education and Training at the American College of Education, expected to be completed in 2024. He holds a Bachelor of Science in Business Administration with a focus on Finance from the University of Nevada, Reno. His expertise includes transforming complex ideas into engaging learning experiences and a deep understanding of adult learning principles.
Background in Training and Development
Ziad has extensive experience in training and development across various organizations. He worked as a Training & Quality Assurance Manager at Fast Enterprises, LLC for two years and as a Human Resources Training Coordinator at the University of Colorado Denver for one year. His roles have consistently involved crafting effective training programs and creating user-friendly content.