Alicia Tamilio
About Alicia Tamilio
Alicia Tamilio is a Desktop Support Team Lead at KLDiscovery, where she has worked since 2019. She has over 20 years of experience in customer service and holds certifications in HDI Certified Support Center Analyst and ITIL Foundation Level.
Current Role at KLDiscovery
Alicia Tamilio currently serves as the Desktop Support Team Lead at KLDiscovery, a position she has held since 2019. In this role, she oversees the desktop support team, ensuring efficient operation and high-quality service delivery. Her leadership is characterized by a focus on teamwork and effective problem-solving. Alicia's tenure at KLDiscovery reflects her commitment to enhancing user experience and operational efficiency in desktop support.
Previous Experience at KLDiscovery
Prior to her current role, Alicia worked as a Senior Desktop Support at KLDiscovery from 2017 to 2019. During her two years in this position, she developed her skills in technical support and customer service, contributing to the overall effectiveness of the IT support team in McLean, Virginia. Her experience in this role laid the groundwork for her advancement to team lead.
Professional Background
Alicia has a diverse professional background with over 20 years of experience in customer service and IT support. She has held various positions, including IT Director at Hyatt Hotels and Senior Enterprise Helpdesk Analyst at New York Life Insurance Company. Her experience spans different sectors, including education, healthcare, and technology, showcasing her adaptability and breadth of knowledge in IT operations.
Education and Certifications
Alicia holds a Bachelor of Arts degree in Economics from Indiana University of Pennsylvania, where she studied from 1984 to 1998. In addition to her academic qualifications, she has obtained the HDI Certified Support Center Analyst certification and the ITIL Foundation Level Certification in IT Service Level Management. These certifications reflect her commitment to professional development and excellence in IT service management.
Skills and Recognition
Alicia is recognized for her teamwork attitude and quick learning abilities. She thrives on challenges and is noted for her responsibility and efficiency in her work. Her extensive experience in customer service and technical support has equipped her with the skills necessary to excel in high-pressure environments, making her a valuable asset to any team.