Louis Couder
About Louis Couder
Louis Couder is an IT Manager specializing in Service Delivery at KLDiscovery, where he has worked since 2016. He has a diverse background in IT operations and management, with experience at TE Connectivity, Ontrack, and Texas Tech University.
Work at KLDiscovery
Currently, Louis Couder serves as the IT Manager of Service Delivery at KLDiscovery. He has held this position since 2016, contributing to the organization for over eight years. In this role, he is responsible for providing end-user technical support to both office and remote personnel. His efforts focus on ensuring the prompt restoration of services across various systems and applications. Additionally, he successfully managed the relocation of the Service Desk from the United States to Poland, maintaining service level agreements (SLAs) throughout the transition.
Previous Experience
Before joining KLDiscovery, Louis Couder worked at TE Connectivity as an IT Operations Analyst II from 2010 to 2012 in Santa Teresa, NM. He then transitioned to Ontrack, where he served as Change Manager and Senior SOC Technician from 2012 to 2016, working from Eden Prairie, MN, and remotely. His earlier experience includes a role at Texas Tech University as an In-Charge Student Supervisor and Student Technician II from 2002 to 2004. Additionally, he held the position of Vice President at Community Partners of El Paso, Inc. from 2012 to 2018.
Education and Expertise
Louis Couder studied at The University of Texas at San Antonio, where he earned a Bachelor of Business Administration (BBA) with a focus on Cybersecurity from 2018 to 2020. He also attended Texas Tech University, obtaining a Bachelor of Arts (BA) in Philosophy from 2000 to 2004. His educational background complements his extensive experience in IT management and service delivery, equipping him with the skills necessary for interpreting technology metrics and ensuring compliance with company policies.
Technical Skills and Responsibilities
In his role as IT Manager, Louis Couder utilizes various tools and processes to analyze technology metrics, assessing how component performance impacts overall service delivery to customers. He ensures that all changes adhere to company change policies and comply with SOC 2 audit requirements. His responsibilities include managing technical support for end users and overseeing the operational aspects of service delivery within the organization.