Ronald Yau
About Ronald Yau
Ronald Yau is an IT Supervisor specializing in L2 Systems Administration, currently employed at KLDiscovery in Hong Kong. He holds a Bachelor's Degree in Electrical and Electronics Engineering from Lakehead University and has extensive experience in IT infrastructure management and incident resolution.
Work at KLDiscovery
Ronald Yau has been employed at KLDiscovery as an IT Supervisor in L2 Systems Administration since 2018. In this role, he is responsible for the day-to-day management of service desk tickets, ensuring that documentation and procedures are followed. He oversees server, storage, and backup systems, ensuring that daily operational checks are completed and any issues are promptly resolved. His position involves leading projects and new technology rollouts under the guidance of the IT Director.
Previous Experience at Birgma Asia Trading Limited
Prior to his current role, Ronald Yau worked at Birgma Asia Trading Limited as an IT Infrastructure & Operations Analyst from 2014 to 2018. During his tenure, he focused on managing IT infrastructure and operations, contributing to the stability and efficiency of the company's IT systems. His experience in this position provided him with a solid foundation in incident management and operational support.
Education and Expertise
Ronald Yau earned a Bachelor’s Degree in Electrical and Electronics Engineering from Lakehead University, where he studied from 2001 to 2005. His educational background has equipped him with a strong technical foundation, which he applies in his current role. He holds multiple professional certifications, including VCP-DCV 2019, ITIL 4, MCSE 2016, OCA10g, Lotus Notes CLS, HPCSA, CCNA, CompTIA A+, and CheckPoint CCSE, showcasing his commitment to ongoing professional development.
Specialization in Incident Management
Ronald Yau specializes in managing major incidents and coordinating with on-call technicians to resolve outages during the Asian shift. His expertise in incident management ensures that critical issues are addressed efficiently, minimizing downtime and maintaining operational continuity. This specialization is a key aspect of his role in IT supervision.