Ryan Gleason
About Ryan Gleason
Ryan Gleason is a Business Development Manager at KLDiscovery, where he has worked since 2019. He previously served as Vice President of Operations at LDiscovery LLC for 13 years and has extensive expertise in data collection, cybersecurity, and client relationship management.
Work at KLDiscovery
Ryan Gleason has served as the Business Development Manager at KLDiscovery since 2019. In this role, he focuses on assisting law firms and corporate counsel in navigating complex discovery challenges. His responsibilities include developing strategies to enhance client engagement and satisfaction. Prior to this position, he worked at KLDiscovery as the Manager of Client Services from 2015 to 2019, where he managed customer-facing project management teams and contributed to client relationship building.
Previous Experience at LDiscovery LLC
Before joining KLDiscovery, Ryan Gleason held the position of Vice President of Operations at LDiscovery LLC from 2006 to 2019. During his 13 years in this role, he was based in Fort Lauderdale, Florida. His tenure involved overseeing operational strategies and enhancing service delivery within the organization, contributing to the overall efficiency and effectiveness of the company.
Education and Expertise
Ryan Gleason studied at the University of South Florida from 1999 to 2003, earning a degree that laid the foundation for his career in business development and operations. He possesses expertise in data collection, digital forensics, structured and conceptual analytics, cybersecurity, and data protection. His educational background and professional experience have equipped him with the skills necessary to address complex data management and eDiscovery challenges.
Skills in Client Relationship Management
Ryan Gleason has significant experience in building strong customer relationships, which has resulted in high levels of client satisfaction and loyalty. His expertise includes leadership in project management teams and a focus on customer service excellence. This skill set has been instrumental in his roles at both KLDiscovery and LDiscovery LLC, where he has prioritized client needs and operational effectiveness.
Experience in Incident Response and eDiscovery
Ryan Gleason is experienced in incident response, eDiscovery, and data management. His work has involved addressing complex discovery challenges, ensuring compliance with legal standards, and implementing effective data protection measures. This experience is crucial in his current role, where he aids clients in navigating the intricacies of legal data requirements.