Veronica Allen
About Veronica Allen
Veronica Allen is a Litigation Data Analyst at KLDiscovery in Indianapolis, Indiana, with a strong background in customer service and operations management. She has over 15 years of experience in various roles within the information technology and services industry.
Work at KLDiscovery
Veronica Allen has been employed at KLDiscovery as a Litigation Data Analyst since 2022. In this role, she focuses on analyzing litigation data to support legal processes and enhance operational efficiency. Her position is based in Indianapolis, Indiana, where she has contributed to the company's objectives for two years.
Previous Employment History
Before joining KLDiscovery, Veronica Allen held various positions at Exela Technologies. She worked as a Customer Service Associate from 2006 to 2012, then advanced to Customer Service Team Lead from 2012 to 2015. Following this, she served as Customer Service Delivery Manager I from 2015 to 2020. Additionally, she worked at Swiss Post Solutions as a Client Services Manager from 2021 to 2022, further enhancing her experience in customer service and operations management.
Education and Expertise
Veronica Allen graduated from Lawrence Central High School, where she earned a Core 40 Honors Diploma from 1997 to 2001. Her educational background, combined with her extensive experience in customer service and operations management, has equipped her with skills in sales and account management, which are vital in her leadership roles.
Background
Veronica Allen has a strong connection to the Indianapolis area, having lived and worked there throughout her career. Her professional journey began at IKON Office Solutions as a Customer Service Representative from 2005 to 2006, which laid the foundation for her subsequent roles in customer service and management within the information technology and services industry.