Jacqueline Ortiz, MBA
About Jacqueline Ortiz, MBA
Jacqueline Ortiz, MBA, serves as the Customer Operations Manager at Knotel, where she has worked since 2021. With a background in facilities management and business analysis, she has developed strong operational and communication skills throughout her career.
Work at Knotel
Jacqueline Ortiz has been serving as the Customer Operations Manager at Knotel since 2021. In this role, she focuses on enhancing customer experiences and operational efficiencies. She collaborates closely with the Chief Operating Officer, assisting in prioritizing tasks and organizing deliverables. Her contributions have positioned her as a trusted partner in operational improvements, emphasizing the importance of client and employee relationships in achieving company objectives.
Previous Experience
Before joining Knotel, Jacqueline Ortiz held several positions that contributed to her expertise in operations and facilities management. She worked at Bridgewater Associates as a Facilities Management Support Assistant from 2018 to 2020. Prior to that, she served as a Facilities Manager for Employee Health & Safety at Genpact from 2019 to 2021. Additionally, she was a Senior Business Analyst at CrossBorder Solutions from 2017 to 2018, where she focused on strategic problem-solving and process improvement.
Education and Expertise
Jacqueline Ortiz holds a Master of Business Administration (MBA) in Finance and Financial Management Services from Mercy College, where she studied from 2018 to 2019. She also earned a Bachelor of Science (B.S.) in Business, Management, Marketing, and Related Support Services from Mercy College from 2011 to 2013. Earlier, she obtained an Associate's degree in Business, Management, Marketing, and Related Support Services from SUNY Westchester Community College, completing her studies from 2009 to 2011. Her educational background supports her expertise in operations management and strategic thinking.
Skills and Competencies
Jacqueline Ortiz possesses strong written and verbal communication skills, essential for building and leading effective teams. She demonstrates strategic thinking and problem-solving abilities, which enable her to improve processes and operations in a cost-effective manner. Her focus on creating and sustaining strong relationships with clients and employees contributes to her success in delivering tangible results aligned with organizational goals.