Jeffrey Frempong
About Jeffrey Frempong
Jeffrey Frempong is an IT Manager with extensive experience in the technology sector, currently working at Knotel in London. He has held various roles in IT support and management, contributing to customer satisfaction and innovative solutions throughout his career.
Work at Knotel
Jeffrey Frempong has been serving as the IT Manager at Knotel since 2020. In this role, he oversees the IT infrastructure and ensures the smooth operation of technology systems within the organization. His responsibilities include managing security access to client sites through an online security platform and generating reports for security audits. He supervises a team of three IT engineers and maintains relationships with third-party vendors to support the company's IT needs.
Previous Experience in IT Management
Prior to his current position at Knotel, Jeffrey Frempong worked at Advanced as a Senior Support Engineer from 2016 to 2020. He also held the position of Telecoms Engineer at IBM for one year in 2015. His earlier experience includes working at WTMS as a Telecoms Systems Technician from 2012 to 2015 and at Ogilvy & Mather as IT support from 2007 to 2012. Throughout these roles, he developed innovative IT solutions and enhanced customer satisfaction through effective problem-solving.
Education and Expertise
Jeffrey Frempong studied at the University of East London, where he earned a Bachelor of Science degree in Business Information Systems from 2003 to 2007. His educational background provides him with a solid foundation in IT management and systems analysis, which he applies in his professional roles. His expertise includes analyzing call logs and weekly reports to identify trends and implementing solutions to improve IT operations.
Technical Skills and Responsibilities
In his various roles, Jeffrey Frempong has developed a range of technical skills. He manages building Wayleaves for the installation of ISP circuits and supervises a team of IT engineers. He is responsible for analyzing call logs and weekly reports to identify underlying issues, implementing fixes, and developing new solutions. His ability to create solutions for product enhancement has contributed to increased customer satisfaction in his previous positions.