Charisse Williams
About Charisse Williams
Charisse Williams is an IT Manager with a strong background in technical support and customer service. She holds an MBA from the University of Phoenix and has over a decade of experience in IT management within retail environments.
Work at Known
Charisse Williams has been serving as an IT Manager at Known since 2021. In this role, she oversees IT operations and manages technology solutions that support the company's objectives. Her experience in technical support and customer service contributes to her effectiveness in leading IT teams. Williams applies her knowledge to enhance the technological infrastructure within the organization.
Education and Expertise
Charisse Williams studied at the University of Phoenix, where she focused on Accounting and earned a Master of Business Administration (MBA) from 2007 to 2009. This educational background provides her with a strong foundation in financial operations, which is beneficial in her current IT management role. Her expertise includes invoice processing, further enhancing her ability to manage financial aspects within IT.
Background in Retail IT Support
Prior to her current position, Charisse Williams worked at New York & Company as a Store Systems Helpdesk Supervisor from 2008 to 2020. During her 12 years there, she developed a robust understanding of retail technology systems. Additionally, she briefly worked as a Help Desk Systems Analyst at Pet Valu in 2021, where she further honed her technical support skills.
Technical Support and Customer Service Skills
Charisse Williams possesses a strong background in both technical support and customer service. This combination enhances her ability to manage IT teams effectively. Her experience in these areas allows her to address technical issues while maintaining a focus on user satisfaction, which is crucial in any IT management role.