J. Gilson
About J. Gilson
J. Gilson is an IT Support Technician based in New York, New York, with a career spanning over eight years in various technology support roles. He holds a Bachelor's Degree in Information Technology and multiple certifications, including CCNA and CompTIA Network Plus.
Current Position at Known
J. Gilson has been employed as an IT Support Technician at Known since 2023. In this role, he provides technical support and troubleshooting services to ensure the smooth operation of IT systems. His position is based in New York, New York, where he addresses various IT-related issues and assists users with their technical needs.
Previous Experience in IT Support
Before joining Known, J. Gilson worked at VIRSIG, LLC. as a Technology Support Engineer from 2020 to 2023. His responsibilities included providing technology support and resolving technical issues. Additionally, he served as a SmartHand Tech at Align from 2015 to 2023, where he contributed to various IT projects and support tasks. His experience also includes a role as a Service Desk Technician at the NYC Department of Education from 2016 to 2018.
Educational Background in Information Technology
J. Gilson studied at St. Francis College, where he earned a Bachelor’s Degree in Information Technology from 2008 to 2012. He further enhanced his technical skills by studying CCNA Routing and Switching at the Borough of Manhattan Community College, achieving the CCNA R&S certification in 2015. Additionally, he completed a program at Per Scholas, obtaining the CompTIA Network+ certification in the same year.
Career History in Technical Support
J. Gilson has a diverse career history in technical support roles. He worked at S-TRON Security Electronics as System Programming and Support from 2018 to 2020. Earlier in his career, he held positions such as Helpdesk Technician at St. Francis College from 2005 to 2007 and Sales Representative at Coca-Cola Bottling Company United, Inc. in 2013. His extensive experience spans various aspects of IT support and customer service.