Jay Mattingly
About Jay Mattingly
Jay Mattingly is the Senior Director of Client Experience at Known, where he has worked since 2022. He has extensive experience in consumer servicing and marketing, having held various roles at notable agencies such as David&Goliath, Omelet, and Bradley and Montgomery.
Current Role at Known
Jay Mattingly serves as the Senior Director of Client Experience at Known, a position he has held since 2022. In this role, he focuses on enhancing client interactions and ensuring a seamless experience across various touchpoints. His responsibilities include overseeing client relationships and implementing strategies that align with the company's objectives. Mattingly's expertise in consumer servicing and marketing allows him to effectively address client needs and drive satisfaction.
Previous Experience in Advertising
Prior to his current role, Jay Mattingly held several positions in the advertising industry. He worked at David&Goliath as an Account Director from 2017 to 2021, where he managed client accounts and led teams to deliver effective marketing solutions. Before that, he was an Account Manager at Omelet from 2014 to 2016 and a Senior Account Executive from 2013 to 2014. His career began as an Account Executive at Roundpeg in 2010, and he also worked at Bradley and Montgomery in the same capacity from 2011 to 2013.
Education and Expertise
Jay Mattingly earned a Bachelor of Science degree in Business-Marketing from the Indiana University - Kelley School of Business, completing his studies from 2005 to 2009. His educational background provides a strong foundation for his expertise in consumer servicing, technical consulting, and marketing strategies. Mattingly specializes in cross-brand collaboration and has a focus on purpose-driven marketing, which aims to align brand campaigns with core values to engage consumers effectively.
Skills in Consumer Servicing
Mattingly possesses specialized skills in consumer servicing, including formulation, deformulation, technical consulting, and testing of consumer products. He is known for streamlining internal processes and developing resources that enhance team efficiency and productivity. His ability to forecast cultural trends allows him to incorporate relevant insights into brand strategies, ensuring that his clients remain competitive in the market.