Shniqua Christian
About Shniqua Christian
Shniqua Christian is a Manager of Security & Service Delivery with over 10 years of experience in technical and customer support. She holds a Bachelor of Science in Information Technology from the University of New Haven and has previously worked in various roles, including as a Store Systems Analyst and Technical Support Analyst.
Current Role at Known
Shniqua Christian serves as the Manager of Security & Service Delivery at Known, a position she has held since 2019. In this role, she focuses on ensuring the security and efficiency of service delivery processes. Her responsibilities include overseeing technical support and customer service operations, where she applies her extensive background in both areas. Shniqua's expertise in creating solutions to enhance productivity is a key aspect of her current position.
Previous Experience
Prior to her current role, Shniqua Christian accumulated a decade of experience in various positions. She worked as a Store Systems Analyst at New York & Company from 2008 to 2018, where she contributed to system management and support. In 2018, she briefly served as a Technical Support Analyst at Coach. Earlier in her career, she was a Student Administrative Assistant at Hudson County Community College from 2007 to 2009 and a Web Developer at the University of New Haven from 2010 to 2011.
Education and Expertise
Shniqua Christian holds a Bachelor of Science (B.S.) in Information Technology with a focus on Web & Database Development from the University of New Haven, where she studied from 2009 to 2012. She also earned an Associate of Arts (AA) in Liberal Arts and Sciences from Hudson County Community College, completing her studies there from 2006 to 2009. Her educational background supports her strong technical and customer support skills, which are integral to her professional roles.
Technical and Customer Support Skills
Shniqua Christian has over 10 years of experience in the customer service industry, emphasizing technical and customer support. Her skill set includes technical writing, content development, quality assurance, team management, and training. This diverse expertise enables her to effectively address customer needs and improve service delivery processes, making her a valuable asset in her current managerial role.