Gordon Brown
About Gordon Brown
Gordon Brown is a Technical Support Engineer at Kochava, where he has worked since 2016. He has over a decade of experience in technical support and IT roles, including previous positions at Denali Advanced Integration and Dirne Community Health Center.
Current Role at Kochava
Gordon Brown serves as a Technical Support Engineer at Kochava, a position he has held since 2016. In this role, he is responsible for hardware and software procurement, ensuring that the necessary resources are available for operational needs. Additionally, he is involved in user, system, and network administration, contributing to the overall technical support framework within the organization. His role is critical in maintaining the efficiency and effectiveness of Kochava's technical operations.
Previous Experience at Denali Advanced Integration
Before joining Kochava, Gordon Brown worked at Denali Advanced Integration as a Service Desk Analyst II from 2012 to 2016. During his four years in this role, based in Redmond, Washington, he gained valuable experience in providing technical support and troubleshooting various IT issues. This position helped him develop a strong foundation in customer service and technical problem-solving, which he has carried into his current role.
Internship at Dirne Community Health Center
In 2012, Gordon Brown completed a four-month internship at Dirne Community Health Center in Coeur d'Alene, Idaho. This experience provided him with exposure to the healthcare IT sector, where he assisted with various technical support tasks. The internship contributed to his understanding of IT support within a healthcare environment, further enhancing his skills in user assistance and system management.
Education and Qualifications
Gordon Brown studied at North Idaho College from 2010 to 2012, where he earned an Associate of Applied Science (A.A.S) degree in Computer Information Technology with a focus on Electronic Medical Records IT Support. This educational background equipped him with essential knowledge and skills in IT support, which he has applied throughout his career in various technical roles.
Technical Support and IT Experience
With over a decade of experience in technical support and IT roles, Gordon Brown has developed a comprehensive skill set that includes user support, system administration, and network management. His extensive background in the field allows him to effectively address technical challenges and provide solutions that enhance operational efficiency. His experience spans various sectors, including healthcare and technology.